How secure is my personal information?

Your personal information will definitely secure. We will, however, use commercially reasonable security practices to ensure that your personal information is kept confidential and secure, and that the appropriate technical and organizational measures to prevent unlawful or accidental destruction, accidental loss, unauthorized disclosure or access or other unlawful forms of processing are implemented. We may share your information with our legally affiliated entities. If we are merged, or in the event of a transfer of our assets, Site or operations, we may disclose or transfer your personal information in connection with such transaction.

For more information please have a look at part – Privacy Notice at the bottom of the website.

How quickly will my order ship out?

Our processing time is usually 2-3 business days from the time you place your order. Please allow 4-8 business days within the US (USPS will take care the rest). 

How can I track my shipment?

Once we have shipped out your order you will receive a shipment confirmation email including a USPS tracking number. Click the tracking number to link to the order’s shipment status. However, USPS can take a few hours from the point of scanning in the package for it to update online. Then please wait for a bit to have your tracking number available. 

What kinds of payment are accepted?

At this time, we accept payment via Paypal (both Paypal account and Credit Card) which is one of the most secured online payment gateway in order for you to make payment through internet. 

Do you restock items that are sold out?

Absolutely, we do restock most of our items. If you see any items that have not been yet restocked for a long time, simply alert us by emailing us at [email protected] 

Can I cancel/make changes to the order I just placed?

It is possible to make a change to your order within 24 hour of placing it and if the order has not been processed. We process orders in 1-2 days, so changes and cancellations can always be fulfilled. You must immediately contact our Customer Care team (within the hour) with your change/cancellation request details included. You are strongly advised to use our official email on our Contact Us page. This will minimize the processing delay with your order due to the changes being made.

Do you ship to my country?

Unfortunately, we ship only within the US. 

How much is the shipping cost ? 

Generally speaking, the total shipping cost will depend on the following factors: 

The shipment method you choose (we offer USPS Standard Shipping : $4.99)

The destination country that the package ships to;

The number of items you order, as well as the total weight and volume (size) of the package.

Our advice is to log in to your account, add the items to your cart and then view the shipping fee which will be automatically calculated and displayed.

How long will it take to receive my order?

Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)

Do you accept returns?

We gladly accept returns for unused condition with the original packaging. We do not accept returned items that’s worn, damaged, washed or altered in any way.

CONTACT US

Address: 54 Greene St, New York, NY 10013
Phone: +1 917-508-5707
Email: [email protected]